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Lock Phone

The Lock Phone feature remotely locks a missing device to prevent your phone from being accessed by others.*

To remotely lock your phone:

  • Login to with your phone number and PIN.
  • Click the 'Lock Phone' button at the top of the page.
  • In the popup menu, click the 'Lock Phone' button. If your phone is on and in coverage area, the Mobile Recovery application will lock the phone from use.
  • To unlock your device, enter your Mobile Recovery PIN on the locked phone screen.

Note: BlackBerry® users must have a password set up on their phone for the Lock Phone feature to work and will unlock their device using their device password.

*This applies to internal phone memory only. Mobile Recovery does not lock or protect removable memory.

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